Privacy Policy

Short version: Our privacy policy ensures that your data is managed in compliance with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and other relevant laws. This document outlines how Expo Play and its representatives handle your data, who is responsible, why we store it, and your rights regarding your personal information.
Long version:
Who is Responsible for Your Data?
Reece Croydon, our company owner and data protection officer, oversees the secure storage and processing of your data. You can contact Reece at 0121 293 1377 for any data-related queries.
Why We Process and Store Your Data: We collect and store your data, such as your name, contact details, and IP address, when you make an enquiry or place an order. This is necessary to provide our exhibition game hire services and for tax and insurance purposes. Only data given directly to us and essential for our business operations is stored.
Data Access and Sharing: Access to your data is managed by our data protection officer and limited to authorised staff. Third-party services we use, such as our website provider Booking Online Ltd and our email provider Fastmail, may also store copies of your data. We do not sell your data to third parties for marketing purposes. However, we may share your data with third parties for legal reasons, such as during an insurance claim or tax audit.
Data Retention Period: Your personal data may be retained for up to 7 years for tax and insurance purposes. After this period, unless you have opted in for ongoing communications, your data will be anonymised.
Your Rights: You have the right to request a copy of the data we store about you. If you wish to have your data deleted, we will comply to the extent possible, unless retention is required for tax or insurance reasons. You can manage your marketing preferences through the link in our emails or by contacting us directly.
Cookies and Website Use: Our website uses cookies to facilitate order placements. These cookies are temporary and do not identify individual visitors. We also use third-party cookies, such as Google Analytics, to monitor website performance. Third parties have their own cookie policies.
Complaints: For unresolved issues regarding our data use, you can contact the Information Commissioners’ Office (ICO), the UK's data protection authority.
Contact Expo Play: For any questions or further details, get in touch with us:
Office Address: 1 Fairacre, Coventry Road, Lutterworth, Leicestershire LE17 4FA
Company Number: 11426401
VAT Number: 301 0646 61
Enquiry Office Hours: 9am - 5pm, Monday - Friday
Booking Issues: 24/7 Service
Email: info@expoplay.co.uk
Birmingham: 0121 293 1377
London: 0203 302 4757